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Micall Searles

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Articles

Recent activity by Micall Searles

  • Introduction to Fraud Protection (Video)

     

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  • Masked Field

    Contents Overview What is a Masked Field? How to Add the Masked Field to a FormEditing a Masked Field Value Related Articles OverviewThis guide shows Program Admins how to set up and use the Mask...

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  • Reduce Award Amount

    Contents  Overview What is an Award Amount Reduction?  ⚠️ Important Notes Step-By-Step Instructions Initiate the Amendment Process Decrease the Award AmountVoid Disbursements or Expenses (if...

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  • Navigating Cycle Settings

    OverviewCycle Settings is where Program Admins set up a specific award cycle. This article explains how to get there and how to get around once you're in. How to Get to Cycle Settings1. To access C...

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  • Increase Award Amount

    Contents  Overview What is Increasing an Award Amount? Important Notes Step-By-Step Instructions Initiate the Amendment Increase the Award Amount Notify the Awardee Related Articles OverviewThis...

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  • Changing an Applicant to "Eligible"

    Contents Overview What is an Eligibility Override? ⚠️ Important Notes Step-By-Step Instructions Access Eligibility Results How to Change an Applicant’s Eligibility from “Not Eligible” to “Eligible...

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  • Not Receiving Emails From Next

    Overview If you're not receiving emails from Next (e.g., password resets, verification emails,  notifications), it's usually a spam filter or email settings issue. Follow the steps below to make su...

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  • Troubleshooting Common "Stuck" Scenarios

    Overview If something in your program feels stalled, it's usually one of a handful of known scenarios. Use this guide to identify what's likely happening and how to fix it.  ⚠️ Applications are not...

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  • Troubleshooting Login Issues

    Overview Having trouble logging into Next? Find your situation below for help. Common Login Errors  ⚠️   "Couldn't find your account"  ➜ Most likely causes: Wrong email address.💡  Try this:  Doubl...

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  • Setting Up the Payees Form Field

    Contents Overview What is the Payees Form Field? Step-By-Step Instructions Add the Payees Field to a Profile Form Set Up the Payees Form FieldTo customize the Payee Field’s settings Related Ar...

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