Contents

• Overview 
• What is the Disqualification Reversal Feature? 
• Step-By-Step Instructions 
• What Happens After You Reverse a Disqualified Application? 
  • Application Status 
  • Applicant Email Notification
  • Reviewer Experience
• Related Articles

Overview

This step‑by‑step guide shows Program Admins how to reverse (reinstate) a disqualified application in an Intake or Review Round.

If you need to disqualify an applicant instead, see ➡️ Manage Applications During Intake & Manage Applications During Review.
 

What is the Reverse Disqualification Feature?

The Reverse Disqualification feature lets Program Admins “undo” an application disqualification from the Admin Controls panel in an Intake or Review Round. 

• When you reverse a disqualification:
  • The application returns to its last active status (e.g., Submitted, Revision Requested, Under Review, etc.).
  • All reviewer feedback and scores stay the same.
  • The applicant is notified of the status change.
• Use this feature when: 
  • The application was disqualified by mistake. 
  • Your team decides the applicant should be reinstated.
• Who can reverse a disqualification: 
  • Organization Owners 
  • Client Admins (for partner-managed accounts)
  • Program Owners 
  • Program Managers

Step-By-Step Instructions 

Navigate to the Intake or Review Round 

1.  In the program, click the cycle name to open the cycle. 

2. In the award cycle, select the intake or review round where the application was originally disqualified from the left-hand menu. 

⚠️IMPORTANT: You can only reverse a disqualification from the round in which it happened. (Example: If an applicant was disqualified in the review round, you can only reverse it from the review round, not from intake). 


 

Reverse a Disqualified Application

1. Click the hyperlinked Applicant ID or Applicant Name to open the disqualified application. 
   
   
    
2. In the application, click Admin Controls in the upper-right corner.
   
   
    
3.  A panel opens on the right-side of the screen. In the Workflow tab, select Reverse disqualification, then click Next in the bottom-right corner of the panel.
   
   
   
   📌Note: From this tab, you can also click View disqualification details to see why the application was originally disqualified. 
    
4. A message appears: “Reversing this disqualification will restore the application to its previous status and the applicant will be notified.” Click Reverse Disqualification. 
   
   
   
   
   📌Note: There is currently no comment field to explain why the disqualification is being reversed.
    
5. In the confirmation pop-up, click Reverse Disqualification again to finalize the reversal. 
   
   

• A notification appears in the bottom-left corner of the screen confirming the application disqualification was successfully reversed. 
   

What Happens After Reversing a Disqualified Application? 

Applicant Email Notification 

The applicant receives an automatic email notifying them of a change to their application status. 

• The email does not include a reversal reason, and there's no option to add one to the template.  
  
  📌Note: This email is setup by default, under the trigger "Applicant Disqualification Reversed" in the Review stage (If an application is reversed during Intake, the system still uses the Review Stage email.). To remove this email or edit the template, see ➡️How to Manage Your Email Communications Setup + How to Manage Your Email Communications Template Library.

Application Status

The application automatically returns to the last active status it held before being disqualified. 

• Admin View: 
  • The application reverts to its previous status. 
    • In an Intake Round: Submitted, Revision Requested, etc.
    • In a Review Round: Under Review, Under Review (Revisions Requested),etc.
• Applicant View:  
  • The application returns to its last known status (Example: Under Review or Revisions Requested)

Reviewer Experience 

• All previous feedback and scores remain.
• Reviewers may edit their feedback if needed.
   

Related Articles

➡️SAM.gov & GuideStar Compliance Checks
➡️Disqualify an Applicant
➡️Request Revisions on an Application

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