Intake Communications: Email Trigger Guide

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Micall Searles
Micall Searles
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Contents


Overview

This guide lists all Intake email communications trigger conditions in Next, including a description of the trigger, if the email is set up by default, who receives it, when it can be sent, and the associated templates.

You can manage your email setup under the Communications tab in the award cycle.  

  • For step-by-step instructions on how to manage your setup, see ➡️How to Manage Your Email Communications Setup.

    📌Note: This article focuses on emails you can manage. Some emails are system-generated and cannot be customized. See a full list here. 
     


 


Intake Email Communications Triggers 

To access the setup for Intake emails: 

  1. In the Award Cycle, click Communications > Setup
     

     

  2. On the Communication Setup page, click the Intake tab, then click Setup in the upper-right corner.


     

Trigger Reference Table

Table Key

  • Trigger: The action in the system that causes the email to send.
     
  • Set Up By Default? – Shows whether the email is automatically included in a cycle’s setup.
    • Yes: The email is already set up and will send automatically.
    • No: You must add the email yourself in Communications > Setup.
  • Recipients: The people who receive the email.
     
  • Email Template Name: The name of the email template linked to that trigger.
     
  • Available Timing: When the email can send:
    • Immediate:  Sends as soon as the trigger happens. 
      ⚠️All the default emails use “Immediate” timing. 
       
    • Schedule > Before: Sends X  number of days before the trigger happens.
    • Schedule > After: Sends X number of days after the trigger happens.
      ⚠️If you want to send Before/After emails, you must add them to your setup. 


Intake Communications: Applicant Emails 

Trigger  Set Up By Default? Recipients Email Template Name Available Timing

Application Edited

Sent when an Admin saves edits to an Intake Form in  any Intake Round

Yes 
(Immediate only)

Individual Applicant 

Organization Applicant

“Application Edited: Individual Applicant” 

“Application Edited: Organization Applicant”

Immediate + After

Application Submitted

Sent when an applicant submits an Intake Form or resubmits after revisions

Yes 
(Immediate only)

💡Tip: For Rolling Cycles, add an Immediate email to notify Program Owners and/or Program Managers of a submitted application. 

Individual Applicant 

Organization Applicant


 

“Successfully Submitted” Immediate + After 

Deadline

Sent when the Intake Round deadline is approaching

Yes 
(Immediate only)

💡Tip: The default email sends at the Intake Round deadline. Add a Scheduled > Before email to notify applicants 7 days earlier. 

Individual Applicant 

Organization Applicant

📌Note: This sends to any applicant, regardless of whether they’ve submitted their application.

“Intake Deadline Sample Template: Individual Applicant” 

“Intake Deadline Sample Template: Org Applicant”

Immediate + Before + After

Disqualify

Sent when an Admin disqualifies an application in any Intake Round

Yes 
(Immediate only)

📌Note: If you reverse a disqualified application in Intake, the system automatically sends the Review notification for Applicant Disqualification Reversed [insert link]

Individual Applicant 

Organization Applicant

“Applicant Disqualified” Immediate + After

Late Submission Approval

Sent when an Admin approves a late Intake Form

Yes

Individual Applicant 

Organization Applicant

“Late Submission Approval” Immediate

Next Round Open

Sent when applicants are advanced to the second Intake Round (if applicable)

Yes

Individual Applicant 

Organization Applicant

“Next Intake Round Open” Immediate

Update Application

Sent when an Admin republishes the workflow after making changes to an Intake Form

Yes

Individual Applicant

Organization Applicant

“Update your application: Workflow Republished” Immediate

Revision Requested

Sent when an Admin requests a revision to an Intake Form

Yes 
(Immediate only)

Individual Applicant 

Organization Applicant

“Individual Applicant Revision Request”

“Organization Applicant Revision Request”

Immediate + After


Intake Communications: Recommendation Request Emails

Trigger  Set Up By Default? Recipients Email Template Name Available Timing

Recommendation Reminder

Sent when a third-party recommender has incomplete recommendation requests

📌Note: This reminder is initiated by the applicant in the “Request” section of their intake. 

Yes 
(Immediate only)
Requestee “Request Form Notification: Reminder” Immediate + After

Recommendation Request

Sent when an applicant submits a recommendation request

Yes 
(Immediate only)
Requestee “Request Form Notification” Immediate + After

Recommendation Submitted

Sent when a third-party recommender completes a recommendation


 

Yes 
(Immediate only)

Requestee

Individual Applicant 

Organization Applicant

“Request Form Successfully Submitted: Requestee”

“Request Form Successfully Submitted: Individual Applicant”

“Request Form Successfully Submitted: Org Applicant”

Immediate + After

 


Related Articles

➡️Email Communications: Default Setup & Recommendations
➡️How to Manage Your Email Communications Template Library
➡️How to Manage Your Email Communications Setup
➡️Review Communications: Email Trigger Guide
➡️Award Communications: Email Trigger Guide
➡️Post Award Communications: Email Trigger Guide

 


 
 


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