Overview 

Having trouble logging into Next? Find your situation below for help.
 

Common Login Errors 

⚠️   "We couldn't find your account. Double-check your email address."

 ➜ Most likely causes: Wrong email address.

💡  Try this: 

•  Make sure you’re entering the exact email you used when you created your account. Try a different email address you may have used to sign up.
   
• Haven't created an account yet? Select I'm a new user.
  
  

⚠️  "Access blocked: Authorization Error" (“Error 400, 401, 403, 404”)

➜  Most likely causes: Session expired, wrong login method, browser issue. 

💡  Try this: 

• Click "Return to portal" on the error screen, then try logging in again.

Still getting an error? 

• Use a laptop or desktop computer (instead of a mobile device), if you have one. 
   
• Close your browser, reopen, and try again.
   
• Update your browser to the latest version.
   
• Try a different browser (e.g., Chrome, Safari, Firefox, Edge).
   
• Restart your device.
   
• Clear cookies for this site only. For help, see ➡️How to Clear Cookies for a Specific Site  (Clearing all cookies–instead of for this site only–should be done with caution, as it will affect other sites you're logged into).
   

⚠️  "We couldn't log you in. Check your email address and password, or reset your password below”

 ➜ Most likely causes: Incorrect password entered. 

💡  Try this: 

• Re-enter your password. 
   
• Can’t remember your password or still having trouble? Click "Forgot Password?," and follow the instructions. For more help, see ➡️Reset Your Password.
   

Other Login Issues 

I tried to log in with my email address and see "Your account is set up with SSO. Click below to sign in."

• Your account was created with Google sign-in. Click Login with Google to continue. The system will not let you log in manually with your email and password. 
   
• Make sure you use the same Google account you originally signed up with.
   
• If you're having trouble accessing your Google account, you'll need to use Google's account recovery process. 

I forgot my password

• On the login page, click “Forgot Password?” 
   
• Check your spam folder if the reset email doesn't arrive within a few minutes.
   
• For more help, see ➡️Reset Your Password.
   

I asked for a password reset email but it never showed up

• Check your spam or junk folder. 
   
• If you signed up with Google, use Sign in with Google instead.
   
• Still not receiving the email? Try these troubleshooting steps ➡️Not Receiving Emails From Next
   

I'm logged in but seeing the wrong account or organization

• You likely created multiple accounts under different email addresses. Log out and try a different email address you may have used.
   

I can't remember which email address I used

• Contact the organization to help look up your email. 
  
  (If you’re an Admin, contact Support). 
   

I clicked the “Log In" / "Accept Invitation" button in my invitation email and nothing happened (For Program Members or Organization Applicants)

• Copy-paste the full URL directly into a new browser tab. If that doesn't work, try a different browser (e.g., Chrome, Safari Firefox, Edge).
   

I need to update the email address on my account

• Contact the organization running the program to help look up your email. 
  
  (If you’re an Admin, contact Support). 
   

I signed up for an account but never got the verification email

• Check your spam or junk folder first. Add no-reply@wizehive.app to your safe sender list so future messages don’t get filtered out. 
   
• Using a company or agency email? Your organization's email system may be filtering out unfamiliar senders. Contact your IT department to safelist no-reply@wizehive.app so future emails come through.
   
• Still can’t find it?  
  • Go back to the verification screen, and click “Send new code.”
  • Already left that screen? Click “Forgot Password?” on the login page and follow the steps to reset your password and verify your account. For more help, see ➡️Reset Your Password.
  • Try these troubleshooting steps ➡️Not Receiving Emails From Next.

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