Overview

New to Submittable Next or need a quick answer? Find your question below for help with accounts, applications, awards, and more.

Frequently Asked Questions

🔐 Account & Portal Access

Q: How do I create an account?

• Go to the program's URL and select the option to create a new account. You'll need a valid email address. Once created, you can use that same account to apply to any program on the platform.
• For more help, see ➡️How to Create Your Account (Applicants).

Q: I'm seeing "Couldn't find your account." What do I do?

• Make sure you're using the same email address you used to create your account. If you have multiple email addresses, try a different one. Haven't created an account yet? Select "I'm a new user."
• For more help, see ➡️Troubleshooting Login Issues.

Q: I'm seeing "Your account is set up with SSO. Click below to sign in." What does that mean?

• Your account was created with Google sign-in. Click Login with Google to continue. Make sure you're using the same Google account you originally signed up with.
• For more help, see ➡️Troubleshooting Login Issues.

Q: I'm seeing "Access blocked: Authorization Error" (Error 400, 401, 403, or 404). What do I do?

• Click "Return to portal" and try logging in again. If that doesn't work, try a different browser (Chrome, Safari, Firefox, or Edge).
• For more help, see ➡️Troubleshooting Login Issues.

Q: I'm seeing "Couldn't authenticate your account." What do I do?

• This usually happens when you enter the wrong password. Re-enter your password. If you still can't log in, click Forgot Password? and follow the instructions.
• For more help, see ➡️Reset Your Password.

Q: How do I change my password?

• On the login screen, click Forgot Password? and enter your email address. You'll receive an email with a verification code. Enter the code when prompted and follow the steps to create a new password.
• For more help, see ➡️Reset Your Password.

Q: I tried to reset my password, but never received the verification email. What do I do?

• Check your spam folder first. Add no-reply@wizehive.app to your contacts, or if you're using a work or agency email, ask your IT department to safelist that address. If you still can't find the email, go back to the verification screen and click Send new code.
• If you're still not receiving emails, try the additional steps in ➡️Not Receiving Emails From Next.

Q: Can I use the platform in a language other than English?

• Yes, if the organization running the program has turned on multiple languages. Click the globe icon in the upper-right corner of the top menu, and select your preferred language from the dropdown.

Q: Can I change the email address on my account?

• No. You can't change the email address on an existing account yourself. If you no longer have access to your account email, contact your program administrator for help.

Q: Which browsers work best with the platform?

• The platform works best on current versions of Google Chrome, Apple Safari, Mozilla Firefox, and Microsoft Edge.

Q: My name is spelled wrong. How do I fix it?

• Your name is saved in two places, and you fix each one differently:
  • Your profile holds your personal information, like your name and contact details, and fills it in automatically when you start an application.
  • Your account is your login. Its name appears in the upper-right corner of the screen.
• To fix the name in your profile:
  • Log in, click your name in the upper-right corner, and select Your Profiles.
  • Select Individual Profile, then click Edit Profile in the upper-right corner.
  • Correct your name and click Save Changes.
  • If the name field is grayed out, your program has locked it. Contact your program administrator to have it corrected.
• To fix the name in the upper-right corner (your account):
  • You can't change your account name yourself. Contact your program administrator, who can update it for you.
• If your organization's name is misspelled, only the organization's Profile Owner can edit it, under Your Profiles > Organization Profile.
• For more help, see ➡️Editing Your Profile.

Q: Why do I need to enter my Tax Identification Number?

• The organization you're applying to verifies your Tax Identification Number (TIN) to ensure compliance and confirm your identity. Verification checks that your SSN, ITIN, or EIN matches official IRS records, which helps protect both you and the organization.
• Individual applicants enter their legal name and Social Security Number (SSN) or Individual Taxpayer Identification Number (ITIN). Organization applicants enter their organization's legal name, as registered with the IRS, and their Employer Identification Number (EIN).
• Your number is kept private. Administrators can't see the tax identification number you enter. They can only see whether it was verified.
• For more help, see ➡️Why Is My Tax Identification Number Needed?

Q: It won't let me continue my application with a tax number. What do I do?

• Your Tax Identification Number (TIN) is entered in the Compliance section of your applicant profile form, which is the first page of your application.
  • Individual applicants: Enter your legal name and your Social Security Number (SSN) or Individual Taxpayer Identification Number (ITIN).
  • Organization applicants: Enter your organization's legal name, as registered with the IRS, and your Employer Identification Number (EIN).
• The system automatically checks that your number is in the right format. Click Save to submit your information for verification.
• For more help, see ➡️Why Is My Tax Identification Number Needed?

🚩 Eligibility

Q: Can I check my eligibility before applying?

• Yes. If a program has eligibility criteria, click the Eligibility tab to complete the screening before creating an account or starting an application. (Note: You'll need to complete the eligibility check again when you officially apply.)

Q: I failed the eligibility check, but I'm actually eligible. Can I retake it?

• Not on your own. Only your program administrator can review your eligibility result and decide whether to override it so you can continue. Contact your program administrator and explain why you believe you're eligible.

🪪 Identity Verification

Q: Why am I being asked to verify my identity?

• Your program requires identity verification before you can submit an application. This is a one-time step to confirm who you are before you continue.
• For more help, see ➡️Using Identity Verification.

Q: How do I complete identity verification?

• When setting up your profile, click Proceed to ID Verification. You'll be redirected to a secure verification provider. Follow the on-screen instructions to scan your government-issued ID and take a selfie for facial recognition matching. The process usually takes less than a minute. Once complete, you'll be returned to your application automatically.
• For more help, see ➡️Using Identity Verification.

Q: What ID documents are accepted?

• The system accepts government-issued photo ID from over 230 countries and territories, including passports, national ID cards, driver's licenses, residence permits, and military IDs.
• For more help, see ➡️Using Identity Verification.

🔍 Finding & Applying to Programs

Q: How do I find programs to apply to?

• When you log in, you'll land on the Opportunities page, which lists all available programs offered by the organization. You can sort A–Z, search by name, and preview program details and the application form before applying.

Q: What's the difference between the "Opportunities" page and a "Program Info" page?

• The Opportunities page shows all available programs in one list. A Program Info page is specific to one program and may include eligibility guidance, instructions, and timelines.

Q: Can I preview an application before I start it?

• Yes. From the Opportunities page, click the Preview button next to an opportunity. The application preview opens with a banner at the top that says "You are currently previewing the application." In multi-step applications, you can preview each stage individually. To begin an application, click Apply.

Q: Am I applying as an individual or an organization?

• Some programs ask you to choose when you begin an application. If prompted, select Individual Applicant if you're applying for yourself, or Organization Applicant if you're applying on behalf of a nonprofit, business, or other entity.

Q: How do I apply to an invite-only program?

• You'll need a valid invitation code, which the organization running the program sends you by email. You can't request a code through the platform. When you click Apply on an invite-only program, you'll be prompted to enter the code. If the code is accepted, you'll go directly to the application. If it isn't, check for typos or extra spaces and try again. If it still doesn't work, contact the organization to confirm you have the correct code.

Q: Why don't I see a "Submit" button on my application?

• This is usually caused by one of three things:
  • You're a Collaborator on an organization application. Only Lead Applicants can submit. Contact the Lead Applicant on your application.
  • You're in Preview Mode instead of your active application. Log in to your account, click Applications in the top menu, and open your application.
  • You're on a smaller screen or mobile device. Buttons may be pushed off-screen. Try zooming out or switching to a desktop browser.
• For more help, see ➡️Trouble Submitting an Application.

Q: The "Apply" or "Submit" button isn't working. What should I do?

• Try the following steps:
  • Refresh the page, clear your browser cache for that site, or try a different browser (Chrome, Safari, Firefox, or Edge).
  • If you're on a mobile device, try a desktop computer instead.
  • Make sure all required fields are complete. Incomplete fields can keep the button from activating.
• For more help, see ➡️Trouble Submitting an Application.

Q: I filled out my application, but I'm getting a "this field is required" error when I try to submit. What's wrong?

• One or more fields still need attention. Review any flagged fields, then try submitting again.
• Common causes include:
  • A conditional question revealed a hidden required field.
  • A text field has a minimum word count that hasn't been met.
  • A required file upload is missing.
  • Your program requires a minimum number of completed reference forms, and not enough of your contacts have submitted theirs yet. (See References & Recommendations below.)
• For more help, see ➡️Trouble Submitting an Application.

Q: I missed the deadline. Can I still submit my application?

• Not on your own. Your program administrator decides whether to accept a late submission. Contact your program administrator directly to ask.

Q: How do I create a budget for my application?

• Open your application and go to the budget section. Your program administrator sets up the budget section and chooses the cost categories. Enter your amounts into the line items within each budget category. This includes direct costs and, if your program uses them, indirect costs. If you expect to receive matching funds, you can enter those amounts too.
• For more help, see ➡️ Using the Budget Section Field.

📨 References & Recommendations

Q: Do I need references or recommendations for my application?

• It depends on your program. Your program administrator decides whether to include a request section and sets the minimum number of completed forms you need before you can submit.
• If your program uses references, your application includes a section asking for your contacts' names and email addresses. Your program may call it References, Recommendations, Letter(s) of Recommendation, or something similar.
• The request section shows the minimum and maximum number of requests for your program. The minimum is how many of your contacts must submit their forms before you can submit your application. Sending the requests isn't enough on its own.
• If the minimum is zero, references are optional. You can submit your application right away, and any forms your contacts submit later attach to it automatically.
• The maximum is how many contacts you can ask. If it's higher than the minimum, consider asking extra people in case someone doesn't respond.
• For more help, see ➡️Manage Your Request Forms (References & Recommendations).

Q: How do I request a reference or recommendation?

• You send the requests yourself from your application. Open your application and go to the request section. Click Add a New Request, enter your contact's name and email address, and click Send Request.
• Your program may call this section References, Recommendations, Letter(s) of Recommendation, or something similar.
• Your contact receives an email with a link to their form. The date you sent the request appears in the Requests Sent column.
• For more help, see ➡️Manage Your Request Forms (References & Recommendations).

Q: Can I see what my contact wrote?

• No. Your contact's response goes only to the program administrator. You can't view it at any point, before or after you submit. You'll only receive an email telling you the form was submitted.

Q: How do I know when my contact has submitted their form?

• You'll receive an email when each contact submits, and their status in the request section changes to Submitted.
• Requested means your contact hasn't opened the email yet.
• Opened means your contact has seen the email but hasn't submitted their form.

Q: My contact says they never received the request email. What can I do?

• Before you submit your application, you can fix this yourself. First, ask your contact to check their spam or junk folder for emails from no-reply@wizehive.app. Then check the email address you entered. If it's wrong, delete the contact and add them again with the correct address.
• After you submit, you can no longer delete or re-add contacts. Contact your program administrator for help.

Q: Can I send my contact a reminder?

• Yes, but only before you submit your application. In the request section, click Actions next to your contact's name, then Send Reminder.
• After you submit, the reminder option is gone. Follow up with your contact directly by your own email or phone.

Q: Can my contacts submit their forms after I submit my application?

• Yes. Any contact who hasn't submitted yet can still submit after you do. Their forms attach to your application automatically, and you'll get an email as each one comes in.
• If your program has a minimum above zero, at least that many contacts must submit before you can submit your application.

Q: Can I add, remove, or change my contacts after I submit?

• No. Once you submit your application, you can't add contacts, remove them, or resend requests. Set up all your contacts before you submit.
• If you need a change after submitting, contact your program administrator. They decide whether any change is possible.

🏢 Organization Applicants

Finding & Joining Your Organization

Q: My organization isn't listed when I try to apply. What do I do?

• Always search first. Your organization may already exist in the platform from applications submitted by others.
• If no results appear, you may be able to create a new organization profile. Use GuideStar or SAM.gov (recommended) to auto-populate your information, or enter it manually as a last resort.
• Some programs don't allow applicants to create new organization profiles. If you don't see the option to create one, contact your program administrator.
• For more help, see ➡️Applying as an Organization.

Q: What are GuideStar and SAM.gov, and why should I use them?

• GuideStar (Candid) is a nonprofit database containing public information about organizations, including EINs, locations, and mission details. SAM.gov is a federal database for organizations that do business with the U.S. government, and includes Unique Entity Identifiers (UEIs) and compliance status. (Note: SAM.gov may not be available, depending on the program you're applying to.)
• For more help, see ➡️Applying as an Organization.

Q: Why is the platform checking my organization's federal compliance status?

• Your program requires SAM.gov verification to confirm federal eligibility. When this is turned on, the platform may automatically validate your organization's status and pre-fill profile data from SAM.gov.

Q: I found my organization, but it says I need to request to join. What does that mean?

• Your organization already has a profile in the platform, and you need approval before you can apply on its behalf. You can't join it yourself.
• Click Request to join. Your request goes to the organization's Profile Owner, who can approve or deny it. If the organization doesn't have a Profile Owner, an administrator at the organization running the program can review it instead.
• You'll receive an email once your request is approved. Until then, you can't submit applications on behalf of that organization. Return to the program list or exit the platform while you wait.
• For more help, see ➡️Applying as an Organization.

Q: I can't reach anyone at my organization to approve my request. What do I do?

• Submittable can't grant you access to an organization profile. Your organization's Profile Owner can approve your request.
• If you can't reach the Profile Owner, try the organization's website or social media pages for contact information. You can also contact the administrator of the program you're applying to, who may be able to review your request.
• (Note: To protect data privacy, Submittable can't provide contact information for an organization.)

Managing Your Organization Profile

Q: Can I manage profiles for more than one organization?

• Yes. If you're a Profile Owner for multiple organizations, click your name in the upper-right corner and select Your Profiles. Under the Organization Profiles tab, use the Organization dropdown to switch between organizations.
• For more help, see ➡️Editing Your Profile.

Q: Can I edit my organization profile?

• Yes, if you're the Profile Owner. Click your name in the upper-right corner and select Your Profiles. Choose Individual Profile or Organization Profile, then click Edit Profile in the upper-right corner. Make your changes and click Save Changes. (Note: Some fields are read-only and can't be edited.)
• For more help, see ➡️Editing Your Profile.

Q: Why are some fields in my profile grayed out and un-editable?

• Some profile fields are read-only because they're imported from your organization's records. You can't change them directly. If a locked field contains incorrect information, contact your program administrator.
• For more help, see ➡️Editing Your Profile.

Q: How do I approve a request to join my organization profile?

• Only the organization's Profile Owner can approve or deny requests from the applicant portal. When someone requests to join, you'll receive an email. Click Go to Organization Profile in the email, or log in and click your name in the upper-right corner, then select Your Profiles > Organization Profile(s) > Organization Members.
• Find the member with a Pending Approval status, click the gear icon, and select Approve Request or Deny Request. The requestor receives an email either way.
• For more help, see ➡️Approving or Denying Requests to Join an Organization Profile (For Applicants).

Team Access

Q: How do I add someone to my organization's application?

• You can only add people to an application if you're applying on behalf of an organization. Individual applicants can't add collaborators.
• Only Lead Applicants and Profile Owners can add people. Collaborators can't invite others.
• How to add someone:
  • Log in, go to Applications > View, and open the application.
  • Click the dropdown arrow next to the application title and select Manage Collaborators.
  • Click Invite Collaborators in the upper-right corner.
  • Enter their first name, last name, and email address, then select their role: Lead Applicant or Collaborator.
  • Click Send Invitation.
• They'll receive an email invitation. Once they accept, they can access only this application, not your other applications or your organization profile.
• Collaborators can view and edit the application, but they can't submit it, invite others, accept awards, or manage post-award activities. Lead Applicants can do all of those things.
• For more help, see ➡️Collaborating on an Application (Organization Applicants).

Q: I requested to join an organization profile. What happens next?

• Your request goes to the organization's Profile Owner for approval. If you're approved, you'll receive an email and can apply on behalf of the organization. If your request is denied, you'll receive an email letting you know.
• Until you're approved, you can't submit applications on behalf of that organization.

Q: I invited an Organization Member to my organization profile. Why can't they access my applications?

• Adding someone as an Organization Member doesn't give them access to your applications. You manage access separately for each application with Manage Collaborators.
• To add a member to a specific application, log in to your portal, go to Applications > View, and open the application. Click the dropdown arrow next to the application name and select Manage Collaborators. Invite them as a Collaborator or Lead Applicant.
• For more help, see ➡️Collaborating on an Application (Organization Applicants).

Q: What can a Collaborator do?

• Collaborators can view and edit an application. They can't submit an application, invite other collaborators, accept awards, or access post-award features.
• For more help, see ➡️Collaborating on an Application (Organization Applicants).

Q: What can a Lead Applicant do?

• Lead Applicants can view, edit, and submit the application, invite collaborators, accept awards, and access post-award features. They also receive all email notifications throughout the project. Profile Owners can also manage collaborators, regardless of their role on the application.
• For more help, see ➡️Collaborating on an Application (Organization Applicants).

Q: Can there be more than one Lead Applicant?

• Yes. An application can have more than one Lead Applicant.
• For more help, see ➡️Collaborating on an Application (Organization Applicants).

📋 Managing Your Application

Q: Can I save my application and finish it later?

• Yes. Click Save Draft & Exit Section at any time to save your progress and return to the main application screen. Your application stays in Draft status until you submit it. If you leave a section without saving, your changes will be lost.

Q: Can I edit my application after it's submitted?

• No. Once you submit, you can't reopen or change your application yourself. You can only make changes if your program administrator, or a reviewer if your program allows it, sends your application back to you for revisions.

Q: I logged in, and my application isn't there. Why is my portal empty?

• You may have accidentally created a second account with a different email address. Log out and try signing in with another email you may have used. If you signed up with Google, make sure you're using Login with Google rather than entering your email and password manually.

Q: Where do I find my submitted applications?

• Select Applications in the top menu. You'll see your application name, program, cycle, deadline, status, and submission date at a glance.

Q: Can I filter or search my applications?

• Yes. On the Applications page, use the search bar to find an application by name, or click the filter button to narrow results by status, profile, associated programs, or submitted date range.

Q: What do the different application statuses mean?

• Draft: You started the application but haven't submitted it yet.
• Not Started: You haven't started the next application form yet.
• Submitted: Your application was successfully submitted.
• Submitted (Pending Approval): Your application was submitted and is waiting for admin approval before moving forward.
• Revisions Requested: Your program administrator, or a reviewer if your program allows it, sent your application back to you for changes.
• Revisions Draft: You started making the requested changes but haven't resubmitted yet.
• Under Review: Your application is being reviewed.
• Selected: You were chosen for an award, but you still need to review and accept the award agreement.
• Awarded: You accepted the award agreement and officially received the award.
• Declined: You declined an award.
• Disqualified: Your program administrator disqualified your application.
• For more help, see ➡️View & Track Your Application Status.

Q: Can I change my application status?

• No. The platform sets your status based on where your application is in the process and on actions your program administrator takes. You can't change it yourself.

Q: How do I know when my application status has changed?

• You can check your current status at any time by selecting Applications in the top menu. Some status changes also send an email notification, depending on how your program is set up.
• For more help, see ➡️View & Track Your Application Status.

Q: How do I check my application status?

• Log in and click Applications in the top menu. Your status appears on the far right of each application.
• Statuses update automatically. You can't change them yourself.
• For more help, see ➡️View & Track Your Application Status.

Q: My application says "Under Review." What does that mean?

• Your application was submitted and is being reviewed.
• While your application is under review, you can't edit it. You can only make changes if a program administrator sends it back to you for revisions.
• Your program decides how long reviews take. Check the program's information page for a timeline, or contact the organization running the program.
• For more help, see ➡️View & Track Your Application Status.

Q: I haven't heard anything about my application. When will I find out?

• Each program sets its own review timeline.
• First, check your status by clicking Applications in the top menu. If you're expecting an email, search your inbox and spam folder for no-reply@wizehive.app.
• If you still need an update, contact the organization running the program. Check the program's information page for a timeline or contact details.
• For more help, see ➡️View & Track Your Application Status.

Q: Why was my application disqualified?

• The portal doesn't show a reason for disqualification. If you need more details, contact the organization running the program directly.

Q: Can I apply to programs from multiple organizations in the same network?

• Yes. You can view all applications you've started or submitted across every organization in the same group by clicking Applications in the top menu. Awards from all organizations in the group are also visible under Your Awards.
• For more help, see ➡️Tracking Your Applications & Awards Across Organizations.

✏️ Application Revisions & Edits

Q: What does "Revisions Requested" status mean?

• Your application has been sent back to you for specific changes. Your program administrator can do this, and so can a reviewer if your program has turned that option on.
• You'll receive an email with a link. When you open your application, the fields you need to change are highlighted, with comments in a yellow Requested Revisions box under each one.

Q: Can I request a revision to my own application?

• No. You can't reopen your submitted application or ask for it to be sent back through the platform. Only your program administrator, or a reviewer if your program allows it, can send your application back for revisions.
• If you need to change something after submitting, contact your program administrator. They decide whether to send your application back to you.

Q: Can I make changes beyond what was requested?

• No. You can only edit the fields that were unlocked for revision.

Q: What happens to my original submission date when I resubmit?

• The platform keeps your original submission date. Your status returns to Submitted once you resubmit.

Q: What if I don't resubmit after a revision is requested?

• Your application stays in Revisions Requested status. Reviewers can't evaluate your application until you resubmit it.

Q: Can I be asked to revise a progress report or expense?

• Yes. Your program administrator can send a progress report or reimbursement (expense) request back to you for revision. You can't reopen a submitted report or expense yourself.

Q: Can an administrator edit my application on my behalf?

• Yes, if your program has this feature turned on. You'll receive an email showing which fields were changed, with the before and after values. Edited fields are marked in your application view and in any downloaded PDFs.

🏆 Awards & Award Agreements

Q: How do I find out if I won the award?

• Log in and check your status under Applications. If you were chosen, your status shows Selected, and you'll need to review and accept your award agreement under Your Awards.
• If your program has notifications turned on, you'll also get an email when you're selected.
• For more help, see ➡️View & Track Your Application Status.

Q: What's the difference between "Selected" and "Awarded" status?

• Selected means you were chosen for the award but still need to review and accept the award agreement. Awarded means you accepted the agreement and officially received the award.

Q: How do I accept or decline an award?

• From the Your Awards page, open the award and click Review Award to review and accept the award agreement. Accepting changes your status to Awarded. You can also decline from this view.

Q: I accidentally declined my award. Can I undo it?

• No, you can't reverse a declined award yourself. Contact the organization running the program directly for next steps.

Q: What is an award agreement?

• An award agreement outlines the terms of your award, including any reporting requirements and disbursement schedules. Some fields, such as your name, program name, and award amount, fill in automatically. You may also need to upload supporting documents as part of acceptance.

Q: Can I receive more than one award from the same program?

• Yes, if the program offers repeat or renewal awards. You'll be notified and can accept or decline each award through the same process.

📊 Post-Award Activities

Q: Where do I go to submit progress reports after accepting an award?

• Log in to your portal and click Your Awards > View > Reports. You'll see a list of all required reports for that award, with due dates and current statuses. Click the hyperlinked title in the Report Name column to complete and submit the report.

Q: I don't see a scheduled progress report I'm expecting. What should I check?

• Make sure you're logged in to the account tied to your accepted award. If you have more than one account (for example, one created with Google sign-in and a separate password-based one), your report only appears under the account linked to the awarded application, not a duplicate account.
• 💡 If you're not sure which account that is, contact your program administrator for help.

Q: What happens if I miss a report deadline?

• Your report status updates to show that it's past due. Missing a deadline may affect your funding. Contact your program administrator as soon as possible if you can't submit a report on time.

Q: What do the different report statuses mean?

• Scheduled: The report is upcoming and hasn't been started yet.
• Draft: You started the report but haven't submitted it yet.
• Submitted: You submitted the report on time.
• Late Submitted: You submitted the report after the due date.
• Overdue: The due date has passed and you haven't submitted the report yet.
• Revision Requested: Your program administrator has asked you to make changes.
• Revision Draft: You started making the requested changes but haven't resubmitted the report yet.
• Approved: Your report has been approved.
• Rejected: Your report has been rejected.

Q: Where do I go to log an expense?

• Log in to your portal and go to Your Awards > View > Financials > Expenses. Click + Log Expense in the upper-right corner to begin.
• For more help, see ➡️How to Log an Expense and Submit for Reimbursement.

Q: How do I upload a receipt?

• You attach receipts yourself when you log an expense. Go to Your Awards > View Award > Financials > Expenses, then click + Log Expense. In the line item row, click the paperclip icon to attach your file. When you're done, click Request Reimbursement.
• You can upload PDF, DOCX, XLSX, PNG, or JPG files, one at a time.
• Your program administrator decides whether receipts are required. If the upload column has an asterisk (*), you must attach at least one file before you can submit the expense.
• For more help, see ➡️How to Log an Expense and Submit for Reimbursement.

Q: How do I know when a disbursement has been released?

• You can check the status of your disbursements at any time under Your Awards > View > Financials > Disbursements. Click the down arrow next to any disbursement to see details.

Q: What do the different disbursement statuses mean?

• Scheduled: The disbursement is upcoming and hasn't been processed yet.
• Reports Approved: All reports linked to the disbursement have been approved.
• Under Review: Your linked reports have been submitted and are being reviewed.
• Pending Approval: All requirements have been met and the disbursement is awaiting final approval.
• Approved: The disbursement has been approved and is ready to be processed.
• Initiated: The disbursement is being processed.
• Completed: The disbursement has been processed and funds have been released.
• Refunded: Funds from the disbursement have been returned.
• Cancelled: The disbursement was cancelled.
• Rejected: The disbursement was not approved.
• Void: The disbursement was voided.

Q: What is an amendment?

• An amendment is a change to the terms of your existing award agreement. Your program administrator can start an amendment. You can also request one yourself, if your program allows it. While an amendment is in progress, some post-award activities are paused until you accept or decline the updated terms.
• For more help, see ➡️Award Agreement Amendments (For Awardees).

Q: What happens if an amendment is in progress on my award?

• A message appears at the top of your portal saying an amendment is in progress. Post-award activities are paused until you accept or decline the updated terms:
  • Reports: You can't start new reports, but you can still submit drafts already in progress.
  • Disbursements: No new disbursements can be initiated.
  • Expenses: You can't log new expenses.
• For more help, see ➡️Award Agreement Amendments (For Awardees).

Q: How do I request an amendment to my award agreement?

• You can only request an amendment if your program allows it. Your program administrator decides whether awardees can request changes. If they can't, you won't see the option, and you'll need to contact your program administrator directly.
• An amendment is a change to your award agreement.
• How to request an amendment:
  • Go to Your Awards > View > Award Agreements and click your agreement.
  • Click Initiate Amendment in the upper-right corner.
  • Select your reasons, explain what you need changed and why, and upload any supporting documents.
  • Click Submit Request, then click Send in the confirmation pop-up.
• Submitting a request doesn't change your agreement. Your program administrator reviews it and decides whether to edit the agreement, ask you for more information, or deny the request. You'll get an email when they respond.
• While your request is under review, some post-award activities are paused.
• For more help, see ➡️Award Agreement Amendments (For Awardees).

Q: I got a notice that my agreement was amended. What do I do?

• Your program administrator has proposed a change to your award agreement, called an amendment. It doesn't take effect until you accept it. While the amendment is in progress, some post-award activities are paused. You can accept it, request revisions, or decline it.
• How to open the amendment:
  • Click Log In in the email, or go to Your Awards > View > Award Agreements.
  • Click the amendment with Proposed status.
  • To see your program administrator's comments, click Amendment Request in the upper-right corner.
• How to accept:
  • Scroll to the bottom of the amendment and check the box.
  • Click Accept, then click Accept again in the pop-up.
  • Your paused post-award activities resume automatically.
• How to request revisions:
  • Click Amendment Request in the upper-right corner. In the side panel, add your comments or upload documents.
  • Click Request Revision, then click Request Revision again in the confirmation pop-up.
  • Your program administrator decides whether to edit the amendment, ask you for clarification, or deny your request. You'll get an email when they respond.
  • Post-award activities stay paused while your program administrator reviews your request.
• How to decline:
  • Scroll to the bottom of the amendment, click Decline, enter your reason in the pop-up, and click Decline.
  • Declining an amendment doesn't decline your award. Your current agreement stays in effect.
• For more help, see ➡️Award Agreement Amendments (For Awardees).

📧 Email & Communications

Q: What emails will I receive from the platform, and when?

• Platform emails come from no-reply@wizehive.app. You'll receive notifications for key events such as account creation, application submission, revision requests, award offers, and report reminders. The specific emails you receive depend on how your program is set up.

Q: I'm not receiving emails from the platform. What should I do?

• Check your spam or junk folder first. If you find emails there, mark them as Not Spam. To make sure you receive future notifications, add no-reply@wizehive.app to your contacts. If you're using a work or agency email, ask your IT department to safelist that address.
• If you're still not receiving emails, try the additional steps in ➡️Not Receiving Emails From Next.

Q: Can I reply to emails from the platform?

• It depends on the sender.
  • Emails from no-reply@wizehive.app are automated notifications. Replies won't be delivered to anyone. To reach program staff, look for a contact email in the original message or on the program's information page.
  • If your program has a Program Inbox set up, messages come directly from a staff member's email address. You can reply to those normally, and your response goes to the program team.

Q: Will I get a separate inbox in the platform?

• No. Applicants and awardees don't have an in-platform inbox. All communications go to your registered email address. For organization applications, the Profile Owner, Lead Applicants, and Collaborators linked to the application receive automated emails.

📱 SMS/Text Notifications

Q: Will I receive text message notifications?

• Only if your program has turned on SMS notifications. If it has, you'll receive texts for key events such as application submission, revision requests, deadline reminders, award updates, and report reminders.

Q: How do I opt out of text messages?

• Reply STOP to any text message at any time. Once you opt out, you won't receive SMS notifications for any trigger, including password resets.

Q: Can I reply to the text messages?

• No. SMS notifications are one-way only. To contact the program team, look for a contact email on the program's information page.

📥 Downloads

Q: Can I download a copy of my submitted application?

• Yes. Open your application (Applications > View), click the dropdown arrow next to the application name, and select Download Application.

Q: Where can I find files and documents I've submitted or received?

• To access downloaded files (for example, a downloaded application), click your profile icon or name in the upper-right corner of the screen, then select Downloads from the dropdown. Sign-up logs and other available exports appear there.

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