Overview

New to Submittable Next or need a quick answer? Find your question below for help with accounts, applications, awards, and more.
 

Frequently Asked Questions

🔐 Account & Portal Access 

Q: How do I create an account? 

• Go to the program's URL and select the option to create a new account. You'll need a valid email address. Once created, you can use that same account to apply to any program on the platform.

• For more help, see ➡️How to Create Your Account (Applicants).

Q: I'm seeing "Couldn't find your account." What do I do? 

• Make sure you are using the same email address you used to create your account. If you have multiple email addresses, try a different one. Haven't created an account yet? Select "I'm a new user." 

• For more help, see ➡️Troubleshooting Login Issues.

Q: I'm seeing "Your account is set up with SSO. Click below to sign in." What does that mean? 

• Your account was created with Google sign-in. Click Login with Google to continue. Make sure you are using the same Google account you originally signed up with. 

• For more help, see ➡️Troubleshooting Login Issues.

Q: I'm seeing "Access blocked: Authorization Error" (Error 400, 401, 403, or 404). What do I do? 

• Click "Return to portal" and try logging in again. If that doesn't work, try a different browser (Chrome, Safari, Firefox, or Edge). 

• For more help, see ➡️Troubleshooting Login Issues.

Q: I'm seeing "Couldn't authenticate your account." What do I do? 

• This usually happens when you enter the wrong password. Re-enter your password. If you still can't log in, click "Forgot Password?" and follow the instructions. 

• For more help, see ➡️Reset Your Password.

Q: How do I reset my password?

• On the login screen, click Forgot Password? and enter your email address. You'll receive an email with a verification code. Enter the code when prompted and follow the steps to create a new password. 

• For more help, see ➡️Reset Your Password.

Q: I tried to reset my password, but never received the verification email. What do I do? 

• Check your spam folder first. Add no-reply@wizehive.app to your contacts, or if you are using a work or agency email, ask your IT department to safelist that address. If you still can't find the email, go back to the verification screen and click "Send new code." 

• If you're still not receiving emails, try the additional steps in this article ➡️Not Receiving Emails From Next.

Q: Can I use the platform in a language other than English? 

• Yes, if the organization has enabled multiple languages. Click the globe icon in the upper-right corner of the top menu, and select your preferred language from the dropdown.

Q: Can I change the email address on my account? 

• No. Email addresses cannot be changed on existing accounts. If you no longer have access to your account email, please contact the program administrator for help.

Q: Which browsers work best with the platform? 

• The platform works best on current versions of Google Chrome, Apple Safari, and Mozilla Firefox.

🚩Eligibility 

Q: Can I check my eligibility before applying? 

• Yes. If a program has eligibility criteria, you may click on the “Eligibility” tab to complete the screening before creating an account or trying to apply. (Note: You'll need to complete the eligibility check again when you officially apply).

Q: What do I do if I fail the eligibility check, but I'm actually eligible? 

• Reach out to the program administrator to have your eligibility reviewed and potentially overridden so you can continue the application process.

🪪 Identity Verification 

Q: Why am I being asked to verify my identity? 

• Some programs require identity verification before you can submit an application. This is a one-time step to confirm who you are before proceeding.

• For more help, see ➡️ Using Identity Verification.

Q: How do I complete identity verification? 

• When setting up your profile, click Proceed to ID Verification. You'll be redirected to a secure verification provider. Follow the on-screen instructions to scan your government-issued ID and take a selfie for facial recognition matching. The process usually takes less than a minute. Once complete, you'll be returned to your application automatically.

• For more help, see ➡️ Using Identity Verification.

Q: What ID documents are accepted? 

• The system accepts government-issued photo ID from over 230 countries and territories, including passports, national ID cards, driver's licenses, residence permits, and military IDs.

• For more help, see ➡️ Using Identity Verification.

🔍 Finding & Applying to Programs 

Q: How do I find programs to apply to? 

• When you log in, you'll land on the “Opportunities” page, which lists all available programs offered by the organization. You can sort A–Z, search by name, and preview program details and the application form before applying.

Q: What's the difference between the “Opportunities” page and a “Program Info” page? 

• The “Opportunities” page shows all available programs in one list. A “Program Info” page is specific to one program and may include eligibility guidance, instructions, and timelines.

Q: Can I preview an application before I start it? 

• Yes. From the “Opportunities” page, click the Preview button next to an opportunity. The application preview will open, with a banner at the top that says "You are currently previewing the application." In multi-step applications, you can preview each stage individually. To begin an application, click Apply. 

Q: Am I applying as an individual or an organization? 

• When you begin an application, some programs require you to choose whether you want to apply as an individual or an organization. If prompted, select "Individual Applicant" if you're applying for yourself or "Organization Applicant" if you're applying on behalf of a nonprofit, business, or other entity.

Q: How do I apply to an invite-only program?

• You'll need a valid invitation code, which is sent to you via email by the organization running the program. When you click Apply on an invite-only program, you'll be prompted to enter the code. If the code is accepted, you will be taken directly to the application. If the code is not accepted, double-check for typos or extra spaces and try again. If it still doesn't work, contact the organization directly to confirm you have the correct code.

Q: Why don’t I see a “Submit” button on my application? 

• This is usually caused by one of three things:

  • For organization applicants: You're classified as a “Collaborator” on the application — only Lead Applicants can submit. Contact the Lead Applicant on your application.

  • You're in Preview Mode instead of your active application. Log in to your account, click “Applications” in the top menu, and open your application.

  • On a smaller screen or mobile device, buttons may be pushed off-screen. Try zooming out or switching to a desktop browser.

• For more help, see ➡️Trouble Submitting an Application (coming in June).

Q: The "Apply" or "Submit" button isn't working. What should I do?

• Try the following steps: 

  • Refresh the page, clear your browser cache for that site, or try a different browser (Chrome, Safari, Firefox, or Edge). 

  • If you’re on a mobile device, try on a desktop computer instead. 

  • If the button is still unresponsive, make sure all required fields are complete — incomplete fields can prevent the button from activating.

• For more help, see ➡️Trouble Submitting an Application (coming in June).

Q: I filled out my application, but I'm getting a "this field is required" error when I try to submit. What's wrong? 

• One or more fields still need attention. Review any flagged fields carefully, then try submitting again.

• Common causes include:

  • A conditional question revealed a hidden required field

  • A text field has a minimum word count that hasn't been met

  • A required file upload is missing

  • An outstanding reference request hasn't been completed

• For more help, see ➡️Trouble Submitting an Application (coming in June).

Q: I missed the deadline. Can I still submit my application? 

• Deadline extensions are decided by the program administrator, not the platform. If you missed a deadline, contact the program administrator directly to ask whether a late submission will be accepted.

🏢 Organization Applicants

Finding & Joining Your Organization

Q: My organization isn't listed when I try to apply. What do I do? 

• Always search first, as your organization may already exist in the platform from applications submitted by others. If no results appear, you can create your organization profile using GuideStar or SAM.gov(recommended) to auto-populate your information, or enter it manually as a last resort. 

• For more help, see ➡️ Applying as an Organization.

Q: What are GuideStar and SAM.gov, and why should I use them? 

• GuideStar (Candid) is a nonprofit database containing public information about organizations, including EINs, locations, and mission details. SAM.gov is a federal database for organizations that do business with the U.S. government and includes Unique Entity Identifiers (UEIs) and compliance status. (Note: SAM.gov may not be available depending on the program you're applying to). 

• For more help, see ➡️ Applying as an Organization.

Q: Why is the platform checking my organization's federal compliance status? 

• Some programs require SAM.gov verification to confirm federal eligibility. If enabled, the platform may automatically validate your organization's status and pre-fill profile data from SAM.gov.

Q: I found my organization, but it says I need to request to join. What does that mean? 

• Selecting "Request to join" sends an email to the administrator of that organization. Once the request is approved, you'll receive an email to proceed with the application. Return to the program list or exit the platform until your account is approved. 

• For more help, see ➡️ Applying as an Organization.

Q: I need more help accessing or joining my organization's profile, but can't reach the administrator. What do I do? 

• Submittable cannot grant access on your behalf. You will need to contact someone at the organization who has administrator access to manage your permissions through the portal. If you're unsure who that is, try reviewing the organization's website or social media pages for contact information. (Note: To protect data privacy, we cannot provide contact information for an organization).

Managing Your Organization Profile

Q: Can I manage profiles for more than one organization? 

• Yes. If you're a profile owner for multiple organizations, click your name in the upper-right corner and select Your Profiles. Under the Organization Profiles tab, use the Organization dropdown to switch between organizations. 

• For more help, see ➡️Managing Your Profile and Organizational Profile.

Q: Can I edit my organization profile? 

• Yes, if you are the Profile Owner. Click your name in the upper-right corner and select Your Profiles. Choose Individual Profile or Organization Profile, then click Edit Profile in the upper-right corner. Make your changes and click Save Changes. (Note: Some fields are read-only and cannot be edited). 

• For more help, see ➡️Managing Your Profile and Organizational Profile.

Q: Why are some fields in my profile grayed out and un-editable? 

• Some profile fields are read-only because they are imported from your organization's records and cannot be changed directly. If a locked field contains incorrect information, contact the program administrator. 

• For more help, see ➡️Managing Your Profile and Organizational Profile.

Q: How do I approve a request to join my organization profile?

• When someone requests to join your organization, you'll receive an email notification. Log in to your portal, click your name in the upper-right corner, and select Your Profiles > Organization Profile(s). Under the Organization Members tab, find the pending request and approve or deny it. The requestor will receive an email notification. 

• For more help, see ➡️Approve Requests to Join an Organization Profile.

Team Access

Q: I requested to join an organization profile. What happens next?

• Your request will be sent to the organization's Profile Owner for approval. You'll receive an email notification once it's approved. Until then, you won't be able to submit applications on behalf of that organization.

Q: I invited an Organization Member to my organization profile. Why can’t they access my applications? 

• Adding an Organization Member to your organization profile does not automatically give them access to an application. Access is managed at the application level.

• To add them to a specific application, go to Applications > View and open the application. Click the dropdown arrow next to the application name and select Manage Collaborators. Invite them as a Collaborator or Lead Applicant. 

• For more help, see ➡️Collaborating as an Organization.

Q: What can a Collaborator do? 

• Collaborators can view and edit an application. They cannot submit an application, invite other collaborators, accept awards, or access post-award features. 

• For more help, see ➡️Collaborating as an Organization.

Q: What can a Lead Applicant do? 

• Lead Applicants can view, edit, and submit the application, invite collaborators, accept awards, and access post-award features. They also receive all email notifications throughout the project. 

• For more help, see ➡️Collaborating as an Organization.

Q: Can there be more than one Lead Applicant? 

• Yes. There can be more than one Lead Applicant on an application.

• For more help, see ➡️Collaborating as an Organization.

📋 Managing Your Application

Q: Can I save my application and finish it later?

• Yes. Click Save Draft & Exit Section at any time to save your progress and return to the main application screen. Your application will remain in “Draft” status until you submit it. If you leave a section without saving, your changes will be lost.

Q: Can I edit my application after it’s submitted? 

• No. Once submitted, you cannot make changes unless the program administrator returns your application for revisions.

Q: I logged in, and my application isn't there. Why is my portal empty? 

• You may have accidentally created a second account with a different email address. Log out and try signing in with another email you may have used. If you signed up with Google, make sure you're using “Login with Google” rather than entering your email and password manually.

Q: Where do I find my submitted applications? 

• Select Applications in the top menu. You'll see your application name, program, cycle, deadline, status, and submission date at a glance.

Q: Can I filter or search my applications? 

• Yes. On the Applications page, use the search bar to find an application by name, or click the filter button to narrow results by status, profile, associated programs, or submitted date range.

Q: What do the different application statuses mean?

• Draft: You started the application but haven’t submitted it yet.

• Not Started: You haven’t started the next application form yet. 

• Submitted: Your application was successfully submitted.

• Submitted (Pending Approval): Your application was submitted and is waiting for admin approval before moving forward.

• Revisions Requested: An administrator asked you to make changes to your application.

• Revisions Draft: You started making the requested changes, but haven’t resubmitted yet. 

• Under Review: Your application is being reviewed.

• Selected: You were chosen for the award, but you still need to review and accept the award agreement.

• Awarded: You accepted the award agreement and officially received the award.

• Declined: You declined an award. 

• Disqualified: Your application was disqualified by an administrator. 

  For more help, see ➡️View & Track Your Application Status.

Q: Can I change my application status?

• No. Application statuses are set by the platform based on where your application is in the process. You cannot change them manually.

Q: How do I know when my application status has changed?

• You can check your current status at any time by selecting Applications in the top menu. Some status changes also trigger an email notification, depending on how the program is set up.

• For more help, see ➡️View & Track Your Application Status.

Q: Can I apply to programs from multiple organizations in the same network? 

• Yes. You can view all applications you've started or submitted across every organization in the same group by clicking Applications in the top menu. Awards from all organizations in the group are also visible under Your Awards.

• For more help, see ➡️View & Track Your Application Status.

✏️ Revisions & Edits

Q: What does "Revisions Requested" status mean? 

• A program administrator has asked you to update specific fields in your application. You'll receive an email notification with a link, and the application will highlight the sections and fields requiring changes.

Q: Can I make changes beyond what was requested? 

• No. Only the fields that have been unlocked for revision will be editable.

Q: What happens to my original submission timestamp when I resubmit? 

• Your original submission timestamp is preserved. The status returns to "Submitted" once you resubmit.

Q: What if I don't resubmit after a revision is requested? 

• Your application stays in "Revisions Requested" status. Reviewers cannot evaluate the application until it is resubmitted.

Q: Can revisions be requested on post-award forms? 

• Yes, an administrator can request an awardee to complete a revision on progress reports and reimbursement (expense) requests.

Q: Can an administrator edit my application on my behalf? 

• Yes, if that feature is enabled for the organization. You will receive an email notification showing which fields were changed and the before/after values. Edited fields will be marked in your application view and reflected in any downloaded PDFs.

🏆 Awards & Award Agreements

Q: How will I know if I've been selected for an award? 

• You'll receive a notification (email and/or SMS, if enabled). Log in and navigate to Your Awards to view your award status and take action.

Q: What's the difference between "Selected" and "Awarded" status? 

• "Selected" means you were chosen for the award but still need to review and accept the award agreement. "Awarded" means you accepted the agreement and officially received the award.

Q: How do I accept or decline an award? 

• From the Your Awards page, open the award and click Review Award to review and accept the award agreement. Accepting changes your status to "Awarded." You can also decline from this view.

Q: What is an award agreement? 

• An award agreement outlines the terms of your award, including any reporting requirements and disbursement schedules. Some fields, such as your name, program name, and award amount, will populate automatically. You may also need to upload supporting documents as part of acceptance.

Q: Can I receive more than one award from the same program? 

• Yes. Some programs allow repeat or renewal awards. You will be notified and can accept or decline each award through the same process.

📊Post-Award

Q: Where do I go to submit progress reports after accepting an award? 

• Log in to your portal and click Your Awards > View > Reports. You’ll see a list of all required reports for that award, including due dates and current statuses. Click the hyperlinked title in the Report Name column to complete and submit the report.

Q: What happens if I miss a report deadline?

• Your report status will update to reflect that it is past due. Missing a deadline may affect your funding. Contact the program administrator as soon as possible if you are unable to submit a report on time.

Q: What do the different report statuses mean?

• Scheduled: The report is upcoming and has not been started yet.

• Draft: You started the report but have not submitted it yet.

• Submitted: You submitted the report on time.

• Late Submitted: You submitted the report after the due date.

• Revision Requested: An administrator has asked you to make changes.

• Approved: Your report has been approved.

• Rejected: Your report has been rejected.

Q: Where do I go to log an expense?

• Log in to your portal and go to Your Awards > View > Financials > Expenses. Click + Log Expense in the upper-right corner to begin. 

• For more help, see ➡️How to Log an Expense and Submit for Reimbursement.

Q: How do I know when a disbursement has been released?

• You can check the status of your disbursements at any time under Your Awards > View > Financials > Disbursements. Click the down arrow next to any disbursement to see details.

Q: What do the different disbursement statuses mean?

• Scheduled: Your disbursement is upcoming and has not been processed yet.

• Reports Approved: All reports linked to this disbursement have been approved.

• Under Review: Your linked reports have been submitted and are being reviewed.

• Pending Approval: All requirements have been met and your disbursement is awaiting final approval.

• Approved: Your disbursement has been approved and is ready to be processed.

• Initiated: Your disbursement is being processed.

• Completed: Your disbursement has been processed and funds have been released.

• Refunded: Funds from this disbursement have been returned.

• Cancelled: The disbursement was cancelled.

• Rejected: The disbursement was not approved.

• Void: The disbursement was voided.

Q: What is an amendment? 

• An amendment is a change to the terms of your existing award agreement. Amendments can be initiated by an administrator or by you, if the program allows it. While an amendment is in progress, some post-award activities will be paused until you accept or decline the updated terms.

• For more help, see ➡️Award Agreement Amendments (For Applicants).

Q: What happens if an amendment is in progress on my award? 

• A message will appear at the top of your portal indicating an amendment is in progress. Post-award activities are paused until you accept or decline the updated terms:

  • Reports: You cannot start new reports, but drafts already in progress can still be submitted.

  • Disbursements: No new disbursements can be initiated.

  • Expenses: You cannot log new expenses.

📧 Email & Communications

Q: What emails will I receive from the platform, and when? 

• Platform emails come from no-reply@wizehive.app. You'll receive notifications for key events such as account creation, application submission, revision requests, award offers, and report reminders. The specific emails you receive may vary depending on how the program is set up.

Q: I'm not receiving emails from the platform. What should I do? 

• Check your spam or junk folder first. If you find emails there, mark them as Not Spam. To make sure you receive all future notifications, add no-reply@wizehive.app to your contacts. If you are using a work or agency email, ask your IT department to safelist that address. 

• If you're still not receiving emails, try the additional steps in this article ➡️Not Receiving Emails From Next.

Q: Can I reply to emails from the platform? 

• It depends on the sender. 

  • Emails from no-reply@wizehive.app are automated notifications — replies will not be delivered to anyone. To reach program staff, look for a contact email in the original message or on the program's information page.

  • If a program has a Program Inbox set up, messages will come from a staff member's email address directly. You can reply to those normally, and your response will go to the program team.

Q: Will I get a separate inbox in the platform? 

• Applicants and awardees do not have an in-platform inbox. All communications are delivered exclusively via email to your registered email address. For organization applications, the Profile Owner, Lead Applicants, and Collaborators linked to the application receive automated emails.

📱 SMS/Text Notifications

Q: Will I receive text message notifications? 

• Only if the program has enabled SMS notifications. If enabled, you'll receive texts for key events such as application submission, revision requests, deadline reminders, award updates, and report reminders.

Q: How do I opt out of text messages? 

• Reply "STOP" to any text message at any time. Once opted out, you will not receive SMS notifications for any trigger, including password resets.

Q: Can I reply to the text messages? 

• No. SMS notifications are one-way only. To communicate with the program team, look for a contact email on the program's information page.

📥 Downloads

Q: Can I download a copy of my submitted application? 

• Yes. Open your application (Applications > View), click the dropdown arrow next to the application name, and select Download Application.

Q: Where can I find files and documents I've submitted or received? 

• To access downloaded files (e.g., a downloaded application), click your name in the upper-right corner and select Downloads. Sign-up logs and other available exports will appear there.